Web Content Coordinator

Location: 
Washington DC
Level/Salary Range: 
TBD
HR Contact: 
Aisha Williams
Job Category: 
Exempt
Security Clearance Required: 
Secret
Position Type: 
Full Time
Summary: 

Reporting to the WebUnit Manager, the incumbent provides technical support for the design, content, development and maintenance of the Bureau’s public-facing website, intranet site, and SharePoint subsites.

Qualifications: 

• The incumbent must have strong quality control experience in an online environment, with accurate and strict attention to detail, at a low error rate.
• He or she must have strong experience with compiling and analyzing comprehensive web metrics using Google Analytics and other customer feedback tools.
• The incumbent must have the ability to monitor and report on complex work with minimal oversight. The incumbent must also be to work independently as well as effectively interact with personnel at all levels as a member of a team. It is critical that the incumbent keep the WebUnit Manager informed on all projects and interactions with USG and non-government contacts, as information learned may require immediate involvement at the highest levels of the CA/VO organization.
• He or she must have knowledge of current and emerging business trends and provide recommendations on how to improve the overall “look and feel” of both the internet and intranet websites, and SharePoint subsites.
• He or she must have experience creating and uploading website content, documents, videos, etc. with the full suite of Adobe and Microsoft Office products: AEM, Acrobat XI Pro, Photoshop, Dreamweaver, Illustrator, MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook. The incumbent must be able to quickly learn and comfortably operate new electronic systems.
• Each contract employee is to be cross-trained in all aspects of the WebUnit portfolio in order to provide full coverage during staff absences.
• The incumbent must have excellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuation.
• He or she must have the ability to effectively and politely interface with the public and have excellent customer service skills.
• The candidate must have the ability to interpret and apply regulatory and policy material.
• He or she must have the ability to work independently and as a member of the team to effectively interact with personnel at all levels.
• He or she must have the ability to juggle multiple projects in a fast-paced, deadline-driven environment.

Position Requirements:
The Web Content Coordinator will be called upon to perform duties including, but not limited to, the following:
• Under the direction of the WebUnit Manager, coordinate with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information.
• Work closely with the WebUnit Manager, Web Content Coordinators, key partners, and IT teams to capture or define requirements for web projects.
• Create/edit, proofread, and update content for the Bureau’s internet and intranet websites, and SharePoint subsites.
• Provide technical editing (including proofreading, grammar, and punctuation) to website content.
• Create page templates, prototypes, web portals, logical site navigation, and layout of content for the intranet and internet.
• Integrate video, photos, graphics, and other multimedia materials on the internet and intranet website, providing a seamless link with external sites, such as YouTube and others.
• Collaborate with the WebUnit Manager and internal staff to monitor internet and intranet websites, and SharePoint subsites, for accuracy, timely updates, relevance and usability on an ongoing basis. Provide daily oversight and quality checks to ensure website features and tools consistently deliver as designed.
• Measure, collect, analyze, and report on internet and intranet website traffic, customer
behavior, and customer feedback to correct issues and/or identify opportunities for improvement.
• Contribute to the ongoing design and maintenance of SharePoint subsites.
• Liaise with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.
• Conduct periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with post website standards.
• Identify and post relevant VO cables to intranet and internet website.
• Monitor workflow and status of project tasks and client requests and provide regular updates to WebUnit Manager and stakeholders.
• In consultation with WebUnit Manager, evaluate business processes and work flows, making practical recommendations for process improvements, and assist with implementing and validating any process changes.

Education / Experience Required: 

• Bachelor’s degree, and;
• Four (4) years of general office experience, including;
• Two (2) to three (3) years of specialized experience as a website content specialist, or similar role engaged in website content modifications and implementation of digital enhancements within a web-based content management system.
• Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
• Two (2) to three (3) years of specialized experience with web-based technologies, including Adobe AEM, Photoshop, Illustrator, basic HTML, and/or other design-related applications.
• One (1) to three (3) years of specialized experience with Microsoft SharePoint, including the use of Web Parts to modify the content, appearance, and behavior of SharePoint subsites.
• One (1) to three (3) years of specialized experience with Google Analytics and ForeSee (or other survey sampling tool).

To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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