Business Process Analyst II

Washington DC
Level/Salary Range: 
HR Contact: 
Saima Beaulieu
Job Category: 
Security Clearance Required: 
Position Type: 
Full Time

This position will be available on January 2, 2019.


The Business Process Analysts Level II shall evaluate business processes and work flows making practical recommendations for process improvements and assisting with the implementation and validation of any process changes. The duties shall include, but not be limited to, the following:
• Shall acknowledge and adhere to all standards for conduct, internal controls, the Privacy Act, and the protection and safeguarding of all Personally Identifiable Information (PII).
• Collect, monitor, and analyze process metrics to identify trends and opportunities for potential improvement.
• Design and execute business process improvement studies, including collecting and analyzing relevant data, interviewing personnel, researching best practices and relevant benchmarks, analyzing costs and benefits of alternatives, and formulating and presenting recommendations.
• Complete projects that require data mining, analysis, and presentation.
• Focus on solutions, dive into projects, and quickly identify drivers in the data.
• Identify relevant trends, do follow-up analysis, prepare visualizations.
• Develop dashboards to track remediation of issues.
• Assist management in implementing process improvements, developing implementation plans, preparing training materials for process changes, monitoring the implementation, and recommending any needed refinements.
• Conduct comparative process assessments across locations in order to identify opportunities for increased standardization, knowledge transfer of best practices, and potential workload sharing.
• Draft white papers.
• Assess management data collection and reports and recommend improvements, standardizations as wel as design new collections and reports.

Education / Experience Required: 

• Bachelor’s Degree and four (4) years of experience or seven (7) years of experience in business process reengineering.
• Six (6) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS Visio, and MS Outlook.
• Experience using and managing MS SharePoint sites.
• Demonstrated advanced level of experience using MS Access, setting up pivot charts, scripting, and using advanced functions.
• Demonstrated ability to organize workflow.
• Experience with change management techniques that facilitate adoption of new or revised work processes.
• Experience with statistics, data analysis, and data driven computations.
• Excellent analytical skills including the ability to design and execute business process studies.
• Excellent written and oral communication skills to draft analytical reports, communicate with management, conduct data collection interviews, and present results, conclusions, and recommendations.
• Ability to work independently and as a member of a team, and ability to interact with personnel at all levels.
• Strong technical business process analysis and interpersonal skills.
• Ability to extract and analyze data, patterns, and related trends is needed, with the subsequent ability to synthesize the data into information consumable by Senior Management decision makers.

To apply, send your resume to Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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