Fraud Associate

Washington, DC
Level/Salary Range: 
HR Contact: 
Saima Beaulieu
Job Category: 
Security Clearance Required: 
Position Type: 
Full Time

This position will be available on January 2, 2019.


The incumbent will perform administrative work and data analysis in support of the Office of Legal Affairs. Anticipated tasks include, but are not limited to, the following:
• Shall acknowledge and adhere to all standards for conduct, internal controls, the Privacy Act, and the protection and safeguarding of all Personally Identifiable Information (PII).
• Liaise with internal and external offices and agencies in performing daily duties, maintaining and monitoring case files and logs. Match incoming correspondence from applicants and law enforcement officials with the individual passport file.
• Process initial case paperwork, enter data, perform quality control reviews of data entered and maintain paper and electronic file libraries.
• Complete and process pre-formatted letters to passport applicants whose files have been referred to the office.
• Assist in processing applications referred to the office by agencies and posts and perform telephone and written inquiries concerning pending applications.
• Process fraud case paperwork, including: scan fraud cases, enter or update applicant information into National Fraud Database (ECAS), PLOTS, Travel Document Issuance System (TDIS), and other databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint).

Education / Experience Required: 

• High School Diploma and a minimum of three (3) years of general office experience.
• Solid working knowledge of using the Microsoft Suite of Office Products (i.e., Word, Power Point, Excel, SharePoint and Outlook).
• Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening/sending mail, shredding, packing/moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading.
• Possesses comprehensive writing skills; ability to proofread correspondence, convey ambiguities, and correct deficiencies.
• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures.
• Ability to work in one place and traverse the office on a continuing basis.

To apply, send your resume to Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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