Fraud Associate II

Location: 
Washington, DC
Level/Salary Range: 
TBD
Job Category: 
Exempt
Security Clearance Required: 
None
Position Type: 
Full Time
Summary: 

This position will be available on January 2, 2019.

Qualifications: 

The incumbent will perform administrative work and data analysis in support of the Fraud Program Office. Anticipated tasks include, but are not limited to, the following:
• Shall acknowledge and adhere to all standards for conduct, internal controls, the Privacy Act, and the protection and safeguarding of all Personally Identifiable Information (PII).
• Liaise with internal and external offices and agencies in performing daily duties, maintaining and monitoring case files and logs. Match incoming correspondence from applicants and law enforcement officials with the individual passport file.
• Verify and analyze data in various internal, law enforcement, and commercial databases (e.g., LexisNexis, CCD, CLEAR) and report results. Process initial case paperwork, track case statistics, conduct analytical case reviews, enter and maintain data in an in-house database performing quality control reviews of data entered, maintaining paper and electronic file libraries.
• Complete and process pre-formatted letters to passport applicants whose files have been referred to the office.
• Interface with stakeholders (i.e., acceptance facilities, law enforcement, and other Government agencies, Diplomatic Security and other Passport Center/Agencies).
• Provide training, oversight, and guidance to lower level staff associates and assist in curriculum and training aide development.
• Assist in processing applications referred to the office by agencies and posts and perform telephone and written inquiries concerning pending applications.

Education / Experience Required: 

The incumbent will perform administrative work and data analysis in support of the Fraud Program Office. Anticipated tasks include, but are not limited to, the following:
• Shall acknowledge and adhere to all standards for conduct, internal controls, the Privacy Act, and the protection and safeguarding of all Personally Identifiable Information (PII).
• Liaise with internal and external offices and agencies in performing daily duties, maintaining and monitoring case files and logs. Match incoming correspondence from applicants and law enforcement officials with the individual passport file.
• Verify and analyze data in various internal, law enforcement, and commercial databases (e.g., LexisNexis, CCD, CLEAR) and report results. Process initial case paperwork, track case statistics, conduct analytical case reviews, enter and maintain data in an in-house database performing quality control reviews of data entered, maintaining paper and electronic file libraries.
• Complete and process pre-formatted letters to passport applicants whose files have been referred to the office.
• Interface with stakeholders (i.e., acceptance facilities, law enforcement, and other Government agencies, Diplomatic Security and other Passport Center/Agencies).
• Provide training, oversight, and guidance to lower level staff associates and assist in curriculum and training aide development.
• Assist in processing applications referred to the office by agencies and posts and perform telephone and written inquiries concerning pending applications.

To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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