Visa Specialist

Location: 
New York, NY
Level/Salary Range: 
TBD
HR Contact: 
Aisha Williams
Job Category: 
Exempt
Security Clearance Required: 
Secret
Position Type: 
Full Time
Summary: 

The Visa Specialist opening is a full time position in New York in support of a federal government contract.

Qualifications: 

• Ability to remain flexible and adaptable in fast paced environment and follow instructions and established procedures
• Attention-to-detail is paramount
• Excellent data entry skills, filing and file retrieval skills
• Ability to effectively and politely interface with the public
• Ability to comprehend and communicate in a professional and courteous manner over the telephone, in person, and in writing
• Ability to learn and recall information about administrative procedure and the rules and regulations pertaining to those
department procedures
• Strong organizational skills, attention to detail, and work ethic
• Ability to work independently and as a member of the team to effectively interact with personnel at all levels

Duties:
A Government manager will provide day-to-day oversight and direction, as well as training. Anticipated tasks require a high level of attention to detail, accuracy, and sense of urgency as this is a fast-paced environment. The Visa Assistant shall primarily perform the duties and tasks below:

• Candidate will need to understand and interpret incoming correspondence, and must be able to recommend/inform the team on
the priority of the correspondence and make a determination if others on the team must be involved.
• Arrange for proper disposal of sensitive information in accordance with Department guidelines.
• Sort, distribute, and file message traffic.
• Perform searching and filing functions, file and/or retrieve application packages from file cabinets, box and archive files for storage
purposes.
• Draft e-mails to posts where discrepancies have been identified in the reporting of their monthly workload data or the return of
unused numbers.
• Correctly search consular databases and all other relevant records in response to visa requests.
• Interface with visa applicants or couriers at VO Diplomatic Reception Desk.
• Receive, track, and assign incoming visa requests for foreign government officials and staff members assigned to the UN.
• Provide assistance to visitors from posts, State, and other Government agencies.
• Independently classify subject-file material after review of the contents and determine the proper codification symbols identified
with the subject matter.
• Handle any incoming phone calls, emails or written correspondence.
• Print and affix visas onto applicant’s passport after Government adjudication.
• Train new Visa Assistants and other new personnel regarding all of the above, as assigned.
• Other duties assigned.

Education / Experience Required: 

• Bachelor’s degree, and;
• Three (3) years of general office experience, including;
• Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint,
and MS Outlook.
• The Government may allow the following qualifications substitutions for this position: four (4) years of additional general office or
administrative experience may be substituted for a BS/BA degree.

To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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