Management Analyst

Williamsburg, Kentucky
Level/Salary Range: 
HR Contact: 
Saima Beaulieu
Job Category: 
Security Clearance Required: 
Position Type: 
Full Time

QSI is seeking a full time Management Analyst for work at a client site in Williamsburg, Kentucky.


Position requirements include:
­ Conduct department wide needs assessment and identify applicable knowledge and/or skills gaps that need to be addressed. Assist in analyzing, evaluating, planning, and delivering a wide range of training programs to support the professional development of the organization's production, technical, administrative and executive staff.
­ Assists the government with identifying actual and potential conflicts in contract requirements and provide recommendations for remedy.
­ Participate in relevant management meetings and workgroups to support objectives.
­ Facilitates Quarterly Quality Reviews (QQRs) and other formal quality-related reviews.
­ Develops and maintains KCC procedures for quality assurance, inspection throughout the VSS support contract lifecycle.
­ Coordinates ongoing internal primary contractor contract evaluations.
­ Collaborate with the primary contractor and GTMs in the development, implementation and oversight of centralized contract tracking and reporting on all training and quality assurance activities and findings.
­ Identify and document contracting issues and develop contract improvement initiatives
­ Gather and analyze information for recommendations to senior management on all aspects and issues of CA/VO/DO/KCC training.
­ Maintain knowledge of the pertinent laws, rules, regulations, polices and precedents which affect the training program, particularly for contractors, and related support resources.

The candidate must have the ability to:
Maintain a current collection of internal and external training resources. Prepare training reports and individual training records.
­ Coordinate, reserve, and evaluate external training programs and/or conferences.
­ Conduct training needs assessments and respond to training requests identified by managers. Determine staff skill levels and training needs using various methods: review of quality assurance data, needs assessment surveys, participant course evaluations, employee feedback, and management feedback.
­ Prepare and create audio visual materials, manuals, handbooks, job aids, and other training materials as needed.
­ Identify and organize speakers or presenters if necessary.
­ Analyze participation response, develop findings and make recommendations. Plan and conduct validity and reliability studies to detect trends or weak areas to make recommendations for necessary changes in training programs.
­ Coordinate and develop training packages.
­ Provide updates and refresher training as program, regulatory or policy changes are implemented.
­ Promote innovation, efficiency, and effectiveness.
­ Prepare training certificates or Certificates of Attendance for those that attend training classes.
­ Participate in meetings, conference calls and digital video conferences as required with overseas posts, VO, State, and other U.S. Government agencies. Provide formal and informal briefings.
­ Develop a mechanism to track employee training needs by individuals.
­ In coordination with VO/DO, respond to requests for VO subject matter expert speakers for courses at FSI or other locations.
­ Consult on training as necessary or when directed.
­ Collaborate with the primary contractor and GTMs in the development, implementation and oversight of centralized contract training tracking and reporting on all training activities and findings.
­ Participate in relevant management meetings and workgroups to support objectives.
­ Develops and maintains procedures for training throughout the VSS support contract lifecycle.
­ Develop and implement training records management program for filing, protection, and retrieval of records, and training compliance with programs throughout the VSS support contract lifecycle.
­ Coordinates ongoing internal primary contractor training evaluations.
­ Conducts training assessments via on site and desk review processes.
­ Establishes training monitoring plans, performs training monitoring, and tracks the progress of training and corrections/issue resolution.
­ Provides support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related to training responsibilities.
­ Reports on the primary contractor contract training information and contract lifecycle activities.
­ Assists with maintenance of contract COR Working files on the NVC and KCC shared network drive and other assigned functions to assist the COR, A/COR and GTMs. Establishes methodologies to track incoming work and throughput and prepares briefing material to show any changes in inputs and outputs.
­ Maintain confidentiality of information and insight obtained while performing job duties. Will require signing and adhering to Non-Disclosure Agreement throughout the VSS support contract lifecycle.

Education / Experience Required: 

­ Bachelor’s Degree (advanced degree preferred), and/or;
­ - Six (6) years of experience that demonstrates accomplishment of training project assignments that require a wide range of training and computer requirements and techniques. Such experience may include analyzing training-related technology, conducting studies to determine training requirements, teaching, supervising or administrating a training program, development or review of training materials or work that required training or instructing others on a regular basis, including:
­ - Five (5) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.
­ - Experience in a field that represents detailed expectations listed for this position (management (leadership), development (training) type roles.
­ - Additional Experience: General experience with Visa operations is recommended but not required.

To apply, send your resume to Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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