Management Analyst

Location: 
Williamsburg, Kentucky
Level/Salary Range: 
TBD
HR Contact: 
Saima Beaulieu
Job Category: 
Non-Exempt
Security Clearance Required: 
Secret
Position Type: 
Full Time
Summary: 

Quality Support Inc is seeking a full time Management Analyst in Williamsburg Kentucky.

Qualifications: 

• The position requires someone with excellent contracting, production analysis, and research skills. Production analysis includes reviewing, analyzing and researching information, including the use of ANSI standards and other commonly used performance metrics, drawing conclusions based on that information and articulating that information.
• The incumbent must have strong verbal and written communication skills to provide accurate and appropriate descriptions of production outcomes, gaps in contract requirements and service delivery, and other quality-control related outcomes.
• The incumbent must have strong customer service skills and be able to politely and appropriately interface with everyone, from high-ranking public officials to colleagues, in a timely and helpful manner.
• The incumbent must be able to draft complex written memoranda that are comprehensive, accurate and will conform to all relevant format guidelines with minimal revisions necessary. Incumbent must be able within these memoranda to thoroughly and concisely summarize case information, formulate legal arguments, and apply appropriate regulations and standards to the presented information.
• The incumbent must also be able represent the office in meetings, workshops or conferences relating to his or her assigned portfolio and/or general visa processing as necessary. Travel may be required.

Ability to:
• Identify and document contracting issues and develop contract improvement initiatives.
• Participate in relevant management meetings and workgroups to support objectives.
• Develops and maintains procedures for quality assurance, inspection throughout the contract lifecycle.
• Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with programs throughout the contract lifecycle.
• Design, evaluate, approve, and recommend FR operator certification to USG based on quality assurance assessments.
• Conducts quality assurance assessments via on site and desk review processes.
• Establishes risk assessment methodologies and oversees the risk assessment process.
• Provides support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related contracting and procurement responsibilities.
• Assists with implementation and maintenance of incentive/disincentive program.
• Maintain confidentiality of information and insight obtained while performing job duties. Will require signing and adhering to Non-Disclosure Agreement throughout the contract lifecycle.
• Other duties as assigned.

Education / Experience Required: 

• Bachelor’s Degree (advanced degree preferred), and/or;
• Three (3) years of experience monitoring federal government contracts or direct knowledge and understanding of consular contracts, regulations
• Three (3) years of written and oral communications in an office environment related to visa work, including;
• Three (3) years of policy development, international relations, intelligence community, legal, and/or foreign service,
• Proficient utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook
• Facial Recognition (FR) experience is required, at least three (3) years’ experience involving FR quality review in a control, assurance or leadership capacity.
• Additional Experience: General experience with Visa operations is recommended as additional duties can be assigned in addition to FR portfolio.

To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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