Visa Liaison Officer

Washington, DC
Level/Salary Range: 
HR Contact: 
Saima Beaulieu
Job Category: 
Security Clearance Required: 
Position Type: 
Full Time

QSI is seeking a qualified Visa Liaison Officer to work on location with a federal government client.


• (Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visa
• Ability to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirements
• Demonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skills
• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner both over the telephone and in-person
• Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
• Communicate effectively and confidently with high-level executives
• Superior organizational skills and work ethic
• Manage projects at an HQ level
• Effectively and politely interface with public
• Interpret and apply complex regulatory material
• Ability to work independently and as a member of the team to effectively interact with personnel at all levels
• Ability to learn new systems and applications

Ability to complete the following:
• Act as a liaison with other visa-related DOS bureaus and USG agencies, such as:
o The Department of Homeland Security (DHS) and subcomponent agencies such as Customs and Border Protection (CBP).
• Assist in the administration of CA/VO/F functions:
o Effectively and confidently communicate with the VO/F, VO/L, Posts, and DHS/CBP interlocutors. This includes ensuring that CBP is aware of VO interests and equities, and notifying VO of CBP policy, procedural, operational, and personnel updates that may impact VO equities.
o When VO requires a point of contact at CBP, the liaison officer will attempt to locate the appropriate CBP stakeholders and arrange meeting locations and necessary technological support.
• Draft written products such as letters and memoranda that are responsive to requests, include the input of interested offices, and require minimal revision.
• Receive, track, and process incoming US-VISIT, passport waiver, CBP ineligibility review, and interagency meeting requests.
o US-VISIT - Correctly search consular databases and all other relevant records to accurately vet and prepare requests. Draft and clear action memos for the US-VISIT exemption requests in a timely manner. Once approved, accurately enter the exemption codes into CCD. Liaise with Protocol, posts, CBP, and regional bureaus as needed for last minute questions, changes, and requests.
o Passport Waiver Requests – Respond to posts’ questions concerning procedures related to DHS authorization of passport waiver requests. Handling the processing of specific requests for waivers of passports, acting as the liaison to CBP/OFO for all requests for consideration. Assist posts in gathering required information in order for CBP to consider such requests. Coordinate and track waiver requests to CBP/OFO to ensure they are adjudicated and responses sent back to posts in a timely manner, using Microsoft Excel.
o CBP Hit Review – Correctly advise VO and posts on CBP TECS/CLASS hits to help clarify underlying derogatory information, help coordinate review of legal sufficiency, and track and coordinate requests for CBP review and/or modification in accordance with VO policy and procedures.
• Train new visa liaison officers and other personnel regarding all of the above, as assigned.
• Arrange for proper disposal of sensitive information in accordance with Department guidelines.
• Other duties as assigned.

Education / Experience Required: 

• Bachelor’s Degree (advanced degree preferred), and;
• At least 4 years of written and oral communications in an office environment, including;
• At least 2 years of policy development, international relations, legal, and/or foreign service, including;
• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook.

To apply, send your resume to Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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