U.S. Department of Veterans Affairs

Public Health Strategic Health Care Group (PHSHCG)
VHA Motivational Interviewing Training Series
April 2008 – December 2008

Quality Support, Inc. provided logistical and planning services for a series of 2 to 3-day national meetings during 2008. Attendance ranged from 50 to 80 participants at each meeting. The goal of the meetings was to train front-line clinicians providing care for patients with various life-threatening illnesses. The subject matter included: (1) Brief Interventions for Hazardous Drinking in Patients with Hepatitis C, and (2) Brief Interventions: Safer Sex Risk Reduction for HIV+ Clients. The meetings were held in Chicago, Atlanta, and Boston. Quality Support secured venues in each city at the Government per diem rate, including guest sleeping rooms, general session and four breakout rooms. Quality Support also generated and sent out pre-conference registration announcements; hired actors (standardized patients) to role-play during breakout sessions; arranged for travel, lodging, per diem, and reimbursement for speakers; setup and maintained registration websites; designed and developed conference signage, name badges, table tents, and tote bags; reproduced materials and assembled meeting folders; handled breakout room assignments; coordinated for Audio/Visual; arranged for All Day Meetings Package, inclusive of Continental Breakfast, Lunch, AM and PM breaks; conducted onsite registration and provided conference support; developed and tabulated post-conference surveys; settled accounts and paid vendors. Monthly and final progress reports were submitted to the client.

Public Health Strategic Health Care Group (PHSHCG)
Think Tank Meetings
June 2007 – February 2008

Quality Support, Inc. provided logistical and planning services for a series of 1-day meetings in 2007 and 2008. Attendance ranged from 30 to 50 participants at each meeting. The meetings were held in Chicago, Atlanta, and Phoenix. The subject matter included: (1) HIV Provider Forum: Future Trends in HIV Care, (2) Provider Feedback Forum on Smoking and Tobacco Use Cessation, and (3) Provider Feedback Forum on HCV Diagnosis, Treatment, and Care. The purpose of each meeting was to discuss: What is working well? What are areas for improvement? and, How can VACO help? Quality Support secured venues in each city at the Government per diem rate, including guest sleeping rooms, and general session room. Quality Support also generated and sent out pre-conference registration announcements; arranged for travel, lodging, per diem, and reimbursement for speakers; reproduced materials and assembled meeting folders; designed and developed conference signage, name badges, and table tents; coordinated Audio/Visual; arranged for All Day Meetings Package, inclusive of Continental Breakfast, Lunch, AM and PM breaks; conducted onsite registration and provided conference support; developed and tabulated post-conference surveys, settled accounts and paid vendors. A note taker was made available at each meeting to capture and summarize key discussion points and recommendations. Monthly and final progress reports were submitted to the client.

Center for Veterans Enterprise (CVE)
Program Effectiveness Measurement Project
September 2006 – December 2007

The Center for Veterans Enterprise (CVE) provides numerous valuable services for Veterans and Service-Disabled Veterans who seek to open or expand a business. In support of their meaningful and determined goals, Quality Support, Inc. provided professional logistics services, focus group facilitation and management, evaluation, and reporting on the effectiveness of current outreach materials and services of the CVE. Our staff developed survey tools and scripts used to gather feedback and specific opinions from target audiences including Federal Government procurement officials, Prime contractor Small Business Liaison Officers and Representatives, Procurement Technical Assistance Center (PTAC) staff, Service Disabled Veteran Business Owners and staff, and other involved individuals. We conducted national focus group sessions in four specific areas of interest. We were responsible for preparing and presenting detailed work plans, identifying possible topics and materials for discussion, developing scripts for the focus group presentations and surveys with questions to elicit discussion, proposing, identifying, and recruiting participants for each focus group, and selecting dates, times, locations, and venues for the groups. In conducting the focus groups, our staff reviewed specific topics of interest with attendees and then facilitates analytic discussions, gathering relevant information to be used in increasing efficacy of current methods and for use in developing new tools. Additionally, our staff conducted telephone and in-person interviews with key individuals whose ideas and opinions were deemed significant to the project. We ensured accurate collection of data through videography, audio recording, and transcription services. Our staff ultimately delivered an oral and written presentation to the CVE in the Spring of 2007, reporting the results of the focus groups, as well as possible improvements to the specific programs and tools reviewed at each session.

Office of Small & Disadvantaged Business Utilization
Center for Veterans Enterprise (CVE)
2nd Annual National Veterans Small Business Conference & Exposition
January 2006 – June 2006

Quality Support, Inc. provided logistical and administrative support for the 2nd Annual National Veterans Small Business Conference & Expo, held in June, 2006, at Caesar’s Palace in Las Vegas, Nevada. Tasks included regular meetings with the Planning Committee, preparation of timelines and project plans, coordination of all hotel logistics including expo facilities and booths, collection of registration and sponsorship fees, coordination and management of both web-based and on-site registration activities to include acceptance of checks and major credit cards and processing of such payments, transmission of electronic and/or written confirmation to scheduled attendees, provision of exhibit materials, on-site registration, support, and oversight, provision of a professional photographer, assistance with exhibits and technical support. A notable component of this project was our utilization of an informative website and web-based registration system for the Expo. Exhibitors had the capability to interactively view a map of the Exhibit Hall, select their desired booth space, upload their logo for display on the map, and pay for registration online via major credit card. Quality Support served as a Gold Sponsor for this event and also provided each attendee with a canvas tote bag for collection of materials in the exhibition.

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