QSI is seeking a Management Consultant who is a subject matter expert on immigrant and nonimmigrant visas and related systems, including development and support, to work for our Government Client in Downtown D.C. Note that it is a full-time telework-eligible position for up to 40 hours per week. The duration of this assignment is as determined by the workload and as needed by the office. Successful candidate must have an active DoD TS/SCI Security Clearance.
The incumbent must have experience as a consular officer using visa-related consular systems including IVO, NIV, INK, and the Consular Consolidated Database (CCD). The incumbent must also:
- Effectively and diplomatically interface with all interlocutors;
- Demonstrate excellent customer service, written, and oral communications skills;
- Ability to work independently and/or as a member of the team to effectively interact with personnel at all levels;
- The incumbent must have experience creating, storing, and updating documents with the full suite of Microsoft Office products: Word, PowerPoint, SharePoint, Excel, Teams, and Outlook; and
- The incumbent must have strong organizational skills, accurate and strict attention to detail, be able to visually display information clearly to a broad audience, and have good electronic filing and file retrieval skills.
The Management Consultant provides support to the high-level Government staff and may be assigned to monitor and delegate work to personnel or team and lead special projects. Depending on Government needs, may be required to be a Subject Matter Expert (SME). The Management Consultant may perform all duties required including, but not limited to, the following:
- Serve as a key advisor to VO/I management on immigrant visa systems-related issues, including the development of software and programs related to visa adjudications and processing;
- Serve as a liaison between VO and Consular Systems and Technology (CA/CST) by coordinating priorities, monitoring visa systems development, and ensure that system updates and new systems deliver the greatest possible functionality for end-users;
- Coordinate outages, facilitate Ticket Approvals, attend and contribute to Program Increment Planning, track projects, and review and edit Knowledgebase articles;
- Coordinate with VO’s Domestic Operations Division on issues of technical support, including support for the National Visa Center and Kentucky Consular Center;
- Advise CA, VO, and other government agencies;
- Be self-motivated, proposing innovative solutions and projects to achieve VO/I’s desired goals; and
- Assist with other duties as assigned.
- Bachelor’s Degree;
- At least 15 years of consular experience, including experience adjudicating and processing immigrant and nonimmigrant visas;
- Proficiency with software, including: Word, PowerPoint, Excel, Outlook and SharePoint.
- Ability to use Department information technology software that pertains to the work of visa processing;
- At least three (3) years of experience working with consular software applications and systems including the Consular Consolidated Database and the Consular Electronic Application Center;
- At least three (3) years of experience liaising with VO and CST;
- Experience in obtaining proper clearances within VO; and
- Experience working with the interagency on visa and immigration policy.